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Privacy Policy


The Brookes Property Group are a leading property investment company specialising in a range of investment opportunities in both the UK and Overseas. We help clients to purchase investment and lifestyle properties at preferential prices.

At The Brookes Property Group we are committed to protecting your information and respecting your privacy. This Privacy Policy explains when and why we collection information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure when you use this or any other Brookes Property Group website.

We may change this policy by updating this page. You can check this page at any time to ensure that you are happy with our changes. This current Privacy Policy was last updated and is effective from 9th May 2018. By using our website, you are agreeing to this policy. Any queries or questions about our Privacy Policy should be sent to info@brookesproperty.co.uk.

What information do we collect?
The information we collect may include the following:
• First Name
• Surname
• Email Address
• Telephone Number
• Postal Address
• IP Address
• The pages you visit and browsing activity on our website.

How do we use this information?
We use this information to better understand your investment and property purchasing goals and needs as well as to improve our website and how we provide information to visitors.

We may use your information to:
• Keep a record internally of our enquiries and our communications with customers and clients
• Provide you with further information and updates about our products and services
• Invite you to events pertaining to our products and services you are interested in
• Talk to you about your property goals and find out how to best help you achieve them and what other products or services you may also be interested in
• Send you emails and communications about new projects and developments, special offers and promotions, events and seminars or any other information that we think may be of interest to you
• Analyse our customers and clients to build demographic information and create a picture of our client base including building Facebook demographics

Who has access to this information?
We will not sell or rent your information to third parties and we will not share you information with third parties for third party marketing purposes.

We may pass your information to external service providers and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. When we use external service providers we only disclose the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.

We may transfer your information to a third party as a result of a sale of some or all of our business and assets to any third party or as part of a business restructuring or reorganisation. We may also transfer information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use. However, we will take measures with the aim of ensuring your privacy rights continue to be protected.

What are your choices?
You have free choice about whether you wish to receive further information from us or not. If you do not want to receive marketing communications by email or post about our future products or services then you can select your choices by not ticking the relevant boxes on the form where you submitted your details.

You can change your marketing preferences at any time by contacting us by email on info@brookesproperty.co.uk or by phone on 01621 875925.

How can you access and update your information?
Having accurate and up to date information is important to us. If you change email address, phone number or any other information we hold please contact us at info@brookesproperty.co.uk. You have the right to request a copy of the information we hold on you and we will be happy to provide this information to you.

What security precautions are in place to protect your data?
When you supply us with any information it is transferred normally across the internet and unfortunately this can never be guaranteed to be 100% secure. As a result while we aim to protect your personal information, any data is submitted to us at your own risk. Once we receive your information we take all steps to ensure it is secure on our systems.

How are Cookies used and how is my activity recorded?
Like most websites, The Brookes Property Group and all associated websites use cookies. Cookies are small files which are placed on your computer’s hard drive and allow websites to recognise you when you visit. We use traffic log cookies to identify which pages are being used and how. This helps us to analyse our web traffic and improve our website to better suit the needs of our visitors.

It is possible to disable cookies via your browser settings or clear them at any time.

Our websites also use Hotjar in order to better understand our visitor’s needs and optimise our service and user experience. Hotjar is a technology service that helps us better understand our user’s experience. Hotjar uses cookies and other technologies to collect data on user’s behaviour, country and their devices. Hotjar stores this information in an anonymous user profile and neither Hotjar nor The Brookes Property Group will use this information to identify individual users or to match it with further data. For further details please see Hotjar’s privacy policy by clicking this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

We also use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find our things such as the number of people visiting various parts of the site. This information is processed in a way that does not identify anyone. We do not make or allow Google to make any attempt to find out the identities of those browsing our website.

We use Cyan Mailer for our mass email communications. We gather statistics around email opening, clicks and unsubscribing. We use this to improve our ongoing email communications and to tailor our services and communications to your needs. For more information please see Cyan Mailer’s privacy policy which you can view here. You can unsubscribe from our emails at any time by using the unsubscribe link at the bottom of our emails or by emailing info@brookesproperty.co.uk.

How to Contact Us
Please contact us if you have any questions about our privacy policy or information we hold about you. You can email us on info@brookesproperty.co.uk or call us on 01621 875925.